Please note the following guidelines & warnings: – No two handmade rugs are identical, variations in dye colour and minor weaving imperfections occur in all handmade rugs. – Care should be taken in choosing based on a sample rug, another rug of the same design and size will not be identical. – Rugs on order usually arrive in store within 1-2 weeks, however, it can be up to 4-6 weeks. Custom rug orders can take 14 weeks or longer. – We do not give refunds if you simply change your mind or make a wrong decision. – We will gladly exchange rugs within two weeks of purchased date. – Our exchange policy applies to goods that are returned in a showroom/saleable condition, however we do not exchange or refund custom orders. – The size of the rug(s) as stated is an approximation.